FAQ
Frequently Asked Questions
Clear, honest answers about our fees, insurance, and what it’s actually like to work together.
We believe that searching for mental health care shouldn’t come with guesswork. To protect your complete privacy, give you maximum scheduling flexibility, and ensure your care is never restricted by a third party, Empathway Counseling LLC operates entirely on a private-pay, concierge model. Below, we’ve broken down everything you need to know about our logistics, investment, and clinical approach.
Services
Investment, Insurance & Packages
Do you accept insurance?
No, we do not accept insurance directly. Empathway Counseling is an out-of-network, private-pay practice. This is a deliberate choice that allows us to focus entirely on your healing without an insurance company dictating how many sessions you can have or requiring us to assign a permanent mental health diagnosis just to qualify for coverage.
If you have out-of-network benefits, we are happy to provide you with a monthly document called a Superbill. You can submit this directly to your insurance provider for potential out-of-network reimbursement. We highly recommend calling your insurance company beforehand to ask about their out-of-network mental health coverage.
What are the costs for your services?
We believe in total financial transparency. We want you to know exactly what to expect before your first session. Here is a simple look at our standard rates:
What exactly is included in a Concierge Care package?
Our concierge monthly tiers are designed for busy professionals, executives, and families dealing with high-stress situations or deep crises. Instead of just booking single, disjointed weekly sessions, our concierge packages wrap a complete support system around your life. Depending on the tier you choose, your monthly rate includes:
Experience
The Therapeutic Experience
What does an initial intake session look like?
Your first session is entirely conversational and collaborative—there is no cold, clinical interrogation. Think of it as a quiet discovery process. Dr. Erin will take the time to hear your story, understand your background, and look at the core triggers causing stress in your life or your family system right now. By the end of this first meeting, you won’t just feel heard; you will work together to map out a clear, practical treatment or testing plan tailored specifically to your lifestyle goals
What is your therapeutic approach?
Dr. Erin brings a naturally gentle, soft, and empathetic presence to her work. She specializes in making overwhelming situations feel manageable. Her clinical framework is completely trauma-informed and integrates several highly respected, evidence-based methods based on what you need:
How long will my family or I need therapy for?
Because every individual and family system is unique, there is no single timeline for healing. Some clients find the clarity they need in a few months, while others value ongoing monthly support.
However, if you are a busy professional or are managing a tight schedule, you don’t have to spend a year in traditional weekly therapy. Our EMDR Intensives (available in half-day or full-day blocks) allow you to bypass months of hourly appointments and do deep, focused trauma work on an accelerated timeline.
Scheduling
Scheduling & Logistics
Do you offer in-person or telehealth sessions?
Empathway Counseling currently offers all therapy, testing, and training sessions virtually via secure, HIPAA-compliant Telehealth. This allows you to receive premier, private care from the comfort of your home or office, anywhere in the state of Florida. Please note that while our clinical therapy and testing services are restricted to Florida residents due to licensing laws, our executive life coaching services are available to clients nationwide.
What is your cancellation policy?
We know that life moves fast and emergencies happen. If you need to reschedule or cancel your appointment, please let us know as soon as possible. Because your session time is explicitly reserved for you, Empathway Counseling enforces a strict 24-hour cancellation policy. Appointments cancelled or rescheduled with less than 24 hours’ notice will be charged the full session fee.
Are you currently accepting new clients?
Yes, we are actively welcoming new individuals, families, and registered interns into our practice. We maintain accommodating, flexible scheduling choices to make sure we can support you promptly when you reach out.